★
★
★
★
★
Verified purchase
2 days ago
"Absolutely love it, fits perfectly"
Ordered a midi dress for a wedding and it arrived within a week. The quality is much better than I expected for the price, the fabric feels premium and the fit is true to size. Got so many compliments on the day. Will definitely be ordering again.
★
★
★
★
★
Verified purchase
4 days ago
"Exactly what I was looking for"
Bought a pair of loafers and I'm really impressed. Solid build, comfortable from day one and they look far more expensive than they are. Delivery was quick and well packaged. Exactly what I was looking for.
★
★
★
★
★
Verified purchase
1 week ago
"Sizing advice was spot on"
I was nervous ordering online as I'm usually between sizes, but the size guide was really clear. Went with the recommendation and it fits beautifully. The dress is elegant and the colour in person is even nicer than the photos.
★
★
★
★
★
Verified purchase
5 days ago
"Smart casual shoes, exactly what I needed"
Needed something versatile for work and evenings out. These loafers tick every box, they go with chinos, jeans, you name it. Quality feels solid and my feet were comfortable after a full day at the office. Happy customer.
★
★
★
★
★
Verified purchase
3 days ago
Excellent quality
Great fit, good quality fabric and very clear size guide. Delivery was quick and tracked all the way.
★
★
★
★
★
Verified purchase
2 weeks ago
"Good value, well made"
Bought two items and both are great quality. The stitching is neat, the fabric washes well and the colours haven't faded. Delivery was tracked all the way to Bristol and arrived on time. Good honest shop, would recommend.
★
★
★
★
★
Verified purchase
3 days ago
"Stunning dress, great customer service"
The dress arrived beautifully packaged and looked even better in person. I had a question about the return policy and got a friendly, helpful reply within hours. That kind of service builds real trust. Already browsing for my next order.
Frequently asked questions
Find answers about ordering, delivery and returns.
What should I do if I have questions or concerns about my order?
We aim to make ordering and delivery as smooth as possible, but if you have any questions or concerns, our customer service team is ready to help. You can reach us by email at: Support@ardenhayes.com.
Our customer support team is available Monday through Friday, from 9:00 a.m. to 5:00 p.m. Eastern Time (ET).
How can I track my order?
Once your order has been confirmed, you will receive an email with your order number, including a track and trace code.
You can track your order via this page: Track Your Order
Are there any shipping costs for my order?
Standard shipping is free on all orders, and every parcel is shipped with tracking.
You can follow your delivery at any time via the Track Your Order page on our website.
When will my order be shipped?
Once your payment has been confirmed, we immediately start processing your order. We usually need 1–2 business days to prepare and hand over your parcel to the carrier. As soon as your order has been shipped, you’ll receive a shipping confirmation email with a tracking link, so you can follow your delivery at any time.
What is the Return policy?
Arden & Hayes offers a 30-day return window from the date of delivery. Items must be in their original, unused condition with all tags attached to be eligible for a return.
Any question?
If you have any questions, you can reach us via our contact page and we’ll be happy to assist you.
You can also email us at: Support@ardenhayes.com