Last updated: October 6, 2026

1. Key Shipping Details

• Order cut-off time: 2:00 p.m. Eastern Time (ET), Monday through Friday. Orders placed after this time, or on weekends or public holidays, begin processing on the next business day.

  Order processing time: 1–2 business days, Monday through Friday.

  Estimated shipping time: 6–10 business days, Monday through Friday, after your order has been dispatched.

  Estimated total delivery time: 7–12 business days, including processing and shipping.

• Shipping cost: Free shipping on all orders.
  
  

At Arden & Hayes, we aim to make ordering and delivery as simple and transparent as possible. This Shipping Policy explains how we process, ship, and deliver your order.

2. Fulfillment & Shipping Location

Orders may be processed and shipped through our international fulfillment partners, including fulfillment centers located in China.

We work with international shipping partners and local carriers to deliver orders to customers in the United States.

Using international fulfillment centers allows us to offer a broad product selection while providing free standard shipping.

3. Processing Times & Delivery Estimates

After you place your order:

1. Your order is prepared and processed within approximately 1–2 business days.
2. Once your order has been dispatched, you will receive a shipping confirmation email with tracking information where available.
   
   

Estimated Delivery Time

For orders to the United States, standard delivery typically takes:

6–10 business days after processing

Please note that delivery times are estimates and are not guaranteed.

Orders may occasionally take longer due to factors outside our reasonable control, including:

• Carrier delays
• Customs processing
• Severe weather
• Public holidays
• Peak shopping periods
• Unexpected transportation disruptions

4. Shipping Costs

We currently offer free shipping on all orders to eligible destinations shown at checkout.

If additional shipping methods, including expedited shipping, become available, the applicable cost and estimated delivery time will be displayed during checkout before you complete your purchase.

5. Taxes, Duties & Customs

Orders may be shipped internationally to the United States.

Depending on the destination, order value, applicable laws, and customs requirements, an order may be subject to:

• Import duties
• Customs charges
• Taxes
• Carrier or customs handling fees

Where these charges are not collected during checkout, they may be charged separately by the carrier, customs authority, or another relevant authority.

Unless otherwise stated at checkout, any such charges imposed upon importation are the responsibility of the customer.

Arden & Hayes does not control customs charges or import requirements imposed by government authorities.

Applicable sales taxes that we are required to collect may be calculated and displayed during checkout.

If you are unsure whether additional import charges may apply to your order, we recommend checking the applicable rules before purchasing.

6. Tracking Your Order

Once your order has been shipped, we will send you a shipping confirmation email containing a tracking link or tracking number where available.

Tracking information may take some time to update after your parcel has been handed to the carrier.

For international shipments, tracking may also temporarily stop updating while the parcel is transferred between international and local carriers.

7. Delivery Delays

Although we aim to deliver orders within the estimated timeframe, delays can occasionally occur.

If your order appears to be delayed:

1. Check the latest information through your tracking link.
2. Allow additional time if the parcel is undergoing customs processing or being transferred to a local carrier.
3. Contact us if the estimated delivery timeframe has passed and there have been no meaningful tracking updates.

Please contact:

Support@ardenhayes.com

and include your order number so our Customer Care team can investigate the shipment.

8. Incorrect or Incomplete Shipping Addresses

Customers are responsible for entering a complete and accurate shipping address when placing an order.

Please review your shipping details carefully before completing checkout.

If you notice an error after placing your order, contact us as soon as possible at:

Support@ardenhayes.com

We will do our best to assist you, but once an order has entered fulfillment or has been shipped, we may no longer be able to change the delivery address.

If an order is returned because of an incorrect or incomplete address, additional shipping costs may apply before the order can be resent.

9. Refused or Unclaimed Deliveries

If a parcel is:

• Refused by the recipient
• Not collected from a designated pickup location
• Returned because delivery could not be completed
• Returned because of an incorrect or incomplete address

we will review the return once the parcel has been received by the appropriate fulfillment facility.

Where permitted by applicable law, reasonable shipping, return-to-sender, or other direct costs incurred as a result may be deducted from any applicable refund.

Alternatively, where possible, you may request that the order be shipped again. Additional shipping costs may apply.

10. Lost Packages

If tracking shows no meaningful movement for an extended period or you believe your package may have been lost, please contact us at:

Support@ardenhayes.com

Include your order number and any relevant tracking information.

We will investigate the shipment with the applicable carrier or fulfillment partner.

If the package is confirmed lost, we will provide an appropriate resolution in accordance with applicable law and our store policies.

11. Damaged or Incorrect Items

If you receive an item that is damaged, defective, or different from what you ordered, please contact us as soon as reasonably possible after delivery.

Please provide:

• Your order number
• A brief description of the issue
• Clear photographs of the item
• Photographs of the packaging where relevant
  
  

Contact us at: Support@ardenhayes.com

We will review your request and provide an appropriate resolution, which may include a replacement, refund, or other solution depending on the circumstances.

Please also see our Refund & Return Policy for additional information.

12. Multiple Packages

In some cases, items from the same order may be shipped separately.

This may occur when products are processed through different fulfillment locations.

If your order is divided into multiple shipments, you may receive separate tracking information for each parcel.

You will not be charged additional standard shipping fees solely because an order is delivered in multiple packages.

Company Information

Website name: Arden & Hayes
Company name: TW Ecom
Website: www.ardenhayes.com
Email: Support@ardenhayes.com
Address: Troffel 5, 1611 LH Bovenkarspel, Netherlands
Telephone: +31 6 108 908 84
KVK (Netherlands Chamber of Commerce): 97872946
VAT: NL005293827B90

Customer Care: Our customer support team is available Monday through Friday, from 9:00 a.m. to 5:00 p.m. Eastern Time (ET).

We aim to respond to customer inquiries within 48 hours.