Last updated: October 8, 2026

Arden & Hayes, operated by TW Ecom ("Arden & Hayes," "we," "us," or "our"), operates this store and website, including all related information, content, features, tools, products, and services, in order to provide you, the customer, with a curated shopping experience (the "Services"). Arden & Hayes is powered by Shopify, which enables us to provide the Services to you.

This Privacy Policy describes how we collect, use, disclose, and otherwise process your personal information when you visit, use, or make a purchase or other transaction using the Services, or otherwise communicate with us.

By using or accessing the Services, you acknowledge that you have read and understand this Privacy Policy.

Personal Information We Collect or Process

When we use the term "personal information," we mean information that identifies, relates to, describes, or can reasonably be linked or associated with you or another person.

Personal information does not include information that is publicly available, aggregated, or de-identified or anonymized so that it cannot reasonably be used to identify you.

Depending on how you interact with the Services, we may collect or process the following categories of personal information:

Contact information, including your name, billing address, shipping address, email address, and telephone number.
Payment and transaction information, including payment card information, payment method, transaction details, payment confirmations, and information relating to purchases, returns, exchanges, or cancellations.
Account information, including your username, password, preferences, and account settings, where applicable.
Commercial information, including products you view, add to your cart, purchase, return, exchange, or otherwise interact with, as well as your purchase history.
Communications, including information you provide when contacting Customer Care or otherwise communicating with us.
Internet or network information, including your IP address, browser type, device information, operating system, network connection, and other identifiers.
Usage information, including information about how and when you interact with or navigate the Services.
Inferences, such as preferences or interests that may be derived from your interactions with our Services.

We may collect this information directly from you, automatically through your use of the Services, or from service providers, partners, and other third parties.

Sources of Personal Information

We may collect personal information from the following sources:

Directly from you, including when you create an account, place an order, subscribe to communications, contact us, or otherwise provide information to us.
Automatically through the Services, including through cookies, pixels, analytics technologies, and similar technologies.
From service providers, including companies that provide payment processing, analytics, advertising, fulfillment, shipping, customer support, and other services on our behalf.
From advertising, marketing, and technology partners, where permitted by applicable law.
From other third parties, where permitted by applicable law.

How We Use Your Personal Information

Depending on how you interact with us, we may use personal information for the following purposes.

Providing and Improving the Services

We may use your personal information to:

Process and fulfill your orders.
Process payments and transactions.
Arrange shipping and delivery.
Process returns, refunds, and exchanges.
Provide customer support.
Respond to questions and requests.
Maintain and manage customer accounts.
Remember your preferences and items you are interested in.
Provide product recommendations and a personalized shopping experience.
Enable you to post reviews where applicable.
Operate, maintain, troubleshoot, and improve the Services.
Analyze how customers use our Services.

Marketing and Advertising

We may use personal information, where permitted by applicable law, to:

Send promotional emails, text messages, or other marketing communications.
Show you advertisements for our products or services.
Measure and improve the effectiveness of our advertising.
Personalize advertisements based on your interactions with our Services.
Understand which products, advertisements, and promotions may be relevant to you.

You may opt out of promotional email communications at any time by using the unsubscribe link included in our emails.

Security and Fraud Prevention

We may use personal information to:

Protect the security of our Services.
Detect, prevent, and investigate fraud.
Detect potentially illegal, fraudulent, malicious, or unauthorized activity.
Protect our customers, business, systems, and property.
Comply with applicable security requirements.

Legal and Business Purposes

We may use personal information to:

Comply with applicable laws and regulations.
Respond to lawful requests from government authorities.
Respond to subpoenas, court orders, or other legal processes.
Establish, exercise, or defend legal claims.
Enforce our Terms of Service and other policies.
Protect our rights, property, customers, or others.
Support a merger, acquisition, sale, restructuring, financing, bankruptcy, or other business transaction.

How We Disclose Personal Information

We may disclose personal information to third parties where reasonably necessary to operate our business, provide the Services, or for other purposes described in this Privacy Policy.

These parties may include:

Shopify and service providers, including companies that provide hosting, payment processing, analytics, customer support, fulfillment, shipping, cloud storage, and technology services.
Advertising and marketing partners, including providers that help us measure advertising performance and deliver or personalize advertising.
Business partners and technology providers, where necessary to provide or improve the Services.
Third parties at your direction or with your consent, such as when information is necessary to fulfill your order or when you use a third-party integration.
Affiliates or companies within our corporate group, where applicable.
Parties involved in business transactions, including mergers, acquisitions, reorganizations, or sales of assets.
Government authorities, courts, law enforcement, or other parties, where disclosure is required or permitted by law or reasonably necessary to protect our rights or the rights of others.

We do not disclose personal information except as described in this Privacy Policy or as otherwise permitted or required by applicable law.

Targeted Advertising and Sharing of Personal Information

Depending on where you live, certain disclosures of personal information to advertising or marketing partners may be considered a "sale" or "sharing" of personal information, or the use of personal information for "targeted advertising," under applicable state privacy laws.

Where required by applicable law, you may have the right to opt out of certain uses or disclosures of your personal information for targeted advertising, sale, or sharing.

Your available choices and rights may vary depending on the state in which you reside.

Relationship With Shopify

The Services are hosted by Shopify.

Shopify collects and processes personal information relating to your access to and use of the Services in order to provide and improve its services.

Information you submit through our Services may be transmitted to and processed by Shopify and other service providers, which may be located in countries other than the United States.

We may also use Shopify features that incorporate information obtained from your interactions with our store, other merchants, and Shopify.

Shopify may be responsible for processing certain personal information in connection with its own services and may provide mechanisms for exercising certain privacy rights.

For more information, please review Shopify's privacy policy:

Shopify Consumer Privacy Policy
https://www.shopify.com/legal/privacy

You may also be able to exercise certain privacy rights directly with Shopify through:

Shopify Privacy Portal
https://privacy.shopify.com/

Cookies and Similar Technologies

We and our service providers may use cookies, pixels, tags, web beacons, and similar technologies to operate the Services, remember your preferences, understand how customers use our website, measure advertising performance, and provide personalized advertising where permitted by applicable law.

You may be able to control cookies and similar technologies through your browser settings and, where applicable, through our cookie or privacy preference tools.

Disabling certain cookies may affect the functionality of the Services.

Third-Party Websites and Links

The Services may contain links to websites, applications, or online platforms operated by third parties.

If you follow a link to a third-party website that is not affiliated with or controlled by us, you should review that third party's privacy policy and terms.

We are not responsible for the privacy, security, or practices of third-party websites or services.

Information you provide in public or semi-public spaces, including information shared through third-party social networking platforms, may be visible to other users and may be used by us or third parties.

Children's Privacy

The Services are not directed to children under the age of 13, and we do not knowingly collect personal information from children under 13.

If you believe that a child under 13 has provided personal information to us, please contact us using the information provided below.

Where required by applicable law, we will take reasonable steps to delete such information.

Data Security and Retention

We use reasonable administrative, technical, and organizational measures designed to protect personal information.

However, no security system is completely secure, and we cannot guarantee that your information will be completely secure.

We retain personal information for as long as reasonably necessary to:

Provide and maintain the Services.
Complete transactions.
Maintain business and transaction records.
Comply with legal and regulatory obligations.
Resolve disputes.
Detect and prevent fraud.
Enforce agreements and policies.
Protect our legal rights and interests.

The specific retention period may vary depending on the nature and purpose of the information.

Your Privacy Rights and Choices

Depending on where you live, you may have certain rights regarding your personal information under applicable U.S. state privacy laws.

These rights may include:

Right to Know / Access

You may have the right to request information about the personal information we collect, use, disclose, or otherwise process about you.

Right to Delete

You may have the right to request deletion of personal information we maintain about you, subject to certain exceptions permitted by law.

Right to Correct

You may have the right to request correction of inaccurate personal information.

Right to Data Portability

You may have the right to receive certain personal information in a portable format and, in some circumstances, request that it be transferred to another entity.

Right to Opt Out of Targeted Advertising

Depending on your state, you may have the right to opt out of the processing of your personal information for targeted advertising.

Right to Opt Out of Sale or Sharing

Depending on your state and applicable law, you may have the right to opt out of the "sale" or "sharing" of your personal information.

Right to Limit Certain Uses of Sensitive Personal Information

Certain state laws may provide additional rights concerning the use of sensitive personal information.

Right to Non-Discrimination

Where applicable law provides these rights, we will not discriminate against you for exercising your privacy rights.

The rights available to you depend on your state of residence and the circumstances in which we process your personal information. Certain exceptions, limitations, and verification requirements may apply.

How to Exercise Your Privacy Rights

To exercise an applicable privacy right, you may contact us using the contact information provided below.

When permitted or required by law, we may need to verify your identity before processing your request.

You may also have the right to use an authorized agent to submit a request on your behalf. Where permitted by applicable law, we may require proof that you authorized the agent to act for you.

We will respond to valid privacy requests within the timeframe required by applicable law.

If we decline your request, you may have the right to appeal our decision where required by applicable law.

Managing Communication Preferences

You may unsubscribe from promotional emails at any time by clicking the unsubscribe link included in our marketing emails.

If you opt out of promotional communications, we may still send you non-promotional communications relating to your orders, transactions, account, or other necessary Services.

Where applicable, you may also manage certain text-message marketing preferences through the instructions provided in those messages.

Complaints

If you have concerns about how we process your personal information, please contact us using the information below.

Depending on where you live, you may also have the right to submit a complaint to the applicable state privacy or consumer protection authority.

International Data Transfers

Although our Services are offered to customers in the United States, Arden & Hayes is operated by TW Ecom, a company located in the Netherlands.

As a result, your personal information may be collected, transferred, stored, and processed in countries outside the United States, including the Netherlands and other countries where we or our service providers operate.

These countries may have privacy laws that differ from those in your state of residence.

By using the Services, you acknowledge that your personal information may be transferred to and processed in countries outside the United States, subject to applicable law.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business practices, the Services, applicable laws, or regulatory requirements.

When we make changes, we will update the "Last updated" date at the top of this Privacy Policy.

Where required by applicable law, we will provide additional notice of material changes.

Contact Us

If you have questions about this Privacy Policy, our privacy practices, or would like to exercise an applicable privacy right, please contact us:

Website: Arden & Hayes
Company: TW Ecom
Website URL: www.ardenhayes.com
Email: support@ardenhayes.com
Address: Troffel 5, 1611 LH Bovenkarspel, Netherlands
Telephone: +31 6 108 908 84
KVK (Netherlands Chamber of Commerce): 97872946
VAT: NL005293827B90